Terms of service

Last Updated: September 24, 2026

These Terms of Service govern your access to and use of tixmari.com, including the online store, products, content, features, customer services, and other functionality made available through the website.

The website is operated by Shenzhen Heliang Network Technology Co., Ltd. under the brand TIXMARIVA™.

Throughout these Terms, “TIXMARIVA™,” “we,” “us,” and “our” refer to Shenzhen Heliang Network Technology Co., Ltd. “You” and “your” refer to any visitor, customer, or other person using our website or Services.

By accessing the website, creating an account, placing an order, or otherwise using our Services, you agree to these Terms of Service together with our applicable policies.

If you do not agree with these Terms, please discontinue use of the website.

1. Eligibility and Use of Our Services

You may use our website only where permitted by applicable law.

By using the Services or placing an order, you represent that:

  • You have the legal capacity to enter into a binding transaction in your jurisdiction, or

  • You are using the Services with the involvement and authorization of a parent or legal guardian where required.

You must not use our website for unlawful, fraudulent, abusive, or unauthorized purposes.

2. Information You Provide

Certain features or purchases may require you to provide information such as:

  • Name

  • Email address

  • Telephone number

  • Billing information

  • Shipping address

  • Payment information

  • Other information reasonably necessary to complete a transaction

You agree that information submitted to us will be accurate, complete, and current.

We are not responsible for delivery failures, payment issues, or processing delays resulting from materially incorrect information supplied by the customer, except where applicable law provides otherwise.

3. Customer Accounts

Where account functionality is available, you are responsible for protecting your login credentials and limiting unauthorized access to your account.

You should notify us promptly if you believe that:

  • Your account has been accessed without permission

  • Your login credentials have been compromised

  • Unauthorized activity has occurred

Accounts may not be sold, transferred, impersonated, or used for fraudulent activity.

We may restrict or suspend account access where reasonably necessary to protect customers, our website, or our business.

4. Product Information

We make reasonable efforts to present product descriptions, specifications, dimensions, photographs, colors, and other information accurately.

However, the appearance of products may vary slightly due to factors such as:

  • Screen settings

  • Lighting

  • Photography

  • Manufacturing tolerances

  • Product updates

  • Natural differences in materials where applicable

Minor visual differences that do not materially change the nature or intended function of a product may occur.

Nothing in this section limits any mandatory consumer rights concerning products that are materially defective, incorrect, or not as described.

5. Product Availability

Products are offered subject to availability.

We may, where reasonably necessary:

  • Limit quantities

  • Update inventory

  • Modify product specifications

  • Correct product information

  • Withdraw products

  • Discontinue items

  • Refuse unusually large or suspicious orders

Availability shown on the website does not guarantee that an item will remain available until an order has been successfully accepted and processed.

6. Orders and Acceptance

Submitting an order through tixmari.com constitutes an offer to purchase the selected products.

Receiving an automated order confirmation does not necessarily mean that we have finally accepted the order.

We may review an order before fulfillment for reasons including:

  • Payment verification

  • Inventory availability

  • Fraud prevention

  • Pricing errors

  • Delivery restrictions

  • Incorrect customer information

  • Suspected unauthorized resale or misuse

If an order cannot be fulfilled after payment has been collected, we will provide an appropriate refund or other remedy.

7. Order Changes and Cancellations

Please review your order carefully before completing checkout.

If you wish to request a change or cancellation, contact us as soon as possible at:

service@tixmari.com

We will make reasonable efforts to accommodate requests before fulfillment has progressed too far.

Once an order has been packed, processed, or handed to the carrier, modification or cancellation may no longer be possible.

In that case, an eligible customer may need to follow our Return & Refund Policy after receiving the order.

Any mandatory statutory cancellation or withdrawal rights remain unaffected.

8. Pricing

Product prices may be updated from time to time.

The applicable product price will be the amount displayed during checkout at the time the order is submitted, subject to correction of obvious errors.

Before completing your purchase, you will be shown the amounts collected by us, which may include:

  • Product price

  • Shipping charges

  • Applicable taxes collected at checkout

  • Discounts

  • Other disclosed charges

Additional customs duties, import taxes, or charges imposed by governments, carriers, banks, or financial institutions may apply separately where disclosed in our policies.

9. Pricing Errors

Although we aim to keep pricing accurate, occasional errors may occur.

If an obvious pricing or calculation error affects your order, we may contact you before fulfillment to:

  • Confirm the corrected price

  • Offer the option to continue the purchase

  • Cancel the affected item or order

If payment has already been collected for an order that we cannot fulfill because of a material pricing error, the affected amount will be refunded.

10. Payments

Payment methods available to you will be displayed during checkout.

Depending on your location and checkout configuration, available methods may include eligible credit cards, debit cards, PayPal, or other payment services.

Payments are handled through authorized third-party payment processors.

TIXMARIVA™ does not directly store your complete card number, card security code, or payment-account password.

Additional details are available in our Payment Options policy.

11. Payment Authorization

You authorize us and our payment-service providers to process the amounts disclosed during checkout.

A payment may be declined or require additional verification for reasons including:

  • Incorrect billing information

  • Insufficient funds

  • Card restrictions

  • Fraud-prevention checks

  • Bank authorization requirements

  • Payment-provider restrictions

We are not responsible for fees independently imposed by your bank, card issuer, or other financial institution.

12. Shipping and Fulfillment

Orders are fulfilled in accordance with our Shipping Policy.

Depending on product availability and destination, products may be shipped from different:

  • Warehouses

  • Distribution facilities

  • Regional fulfillment centers

  • Approved manufacturing or logistics locations

An order containing multiple products may be delivered in more than one package.

Our normal order-processing period is generally 2–5 business days, although additional processing time may occasionally be required during high-volume periods.

13. Delivery Estimates

Delivery dates and transit periods displayed on our website or provided after purchase are estimates unless expressly identified as guaranteed.

Delivery may be affected by circumstances outside our reasonable control, including:

  • Carrier delays

  • Customs processing

  • Severe weather

  • Transportation disruptions

  • Public holidays

  • Security inspections

  • Remote destination requirements

  • Government restrictions

Your mandatory rights relating to delivery under applicable consumer law are not affected by this provision.

14. International Orders

International orders may be subject to:

  • Customs clearance

  • Import duties

  • Local taxes

  • Brokerage fees

  • Other government-imposed charges

Unless expressly collected by us during checkout, these charges may be payable separately by the recipient.

TIXMARIVA™ does not control the amount of charges imposed by customs authorities or other government agencies.

Please review our Shipping Policy for further information.

15. Returns and Refunds

Eligible purchases may generally be returned within 30 days after receipt, subject to the conditions described in our Return & Refund Policy.

A return must be authorized before the product is sent back.

Unauthorized returns sent without prior instructions may not be accepted or processed.

Return eligibility may depend on:

  • Product condition

  • Type of product

  • Reason for return

  • Date of receipt

  • Applicable consumer law

Certain categories of products may be excluded from discretionary returns where legally permitted.

16. Refund Processing

Approved refunds are normally issued to the original payment method.

After we process an approved refund, banks, card issuers, or payment providers may require additional time before the amount appears in your account.

Detailed procedures and estimated processing periods are provided in our Return & Refund Policy.

17. Consumer Rights

These Terms are not intended to exclude or limit consumer protections that cannot legally be waived.

If applicable consumer law in your country or region provides rights or remedies that are more favorable than a provision of these Terms, the mandatory legal requirement will apply.

18. Intellectual Property

Unless otherwise stated, the website and its original content are owned by, licensed to, or lawfully used by Shenzhen Heliang Network Technology Co., Ltd.

Protected materials may include:

  • TIXMARIVA™ branding

  • Logos

  • Text

  • Product descriptions

  • Graphics

  • Page layouts

  • Illustrations

  • Photographs

  • Videos

  • Icons

  • Website design

  • Other original materials

Such content may be protected by copyright, trademark, and other intellectual-property laws.

You may access the website for personal, lawful, and non-commercial purposes.

19. Restrictions on Website Content

Without our prior written permission, you may not:

  • Reproduce substantial portions of our website

  • Republish protected content for commercial purposes

  • Copy or imitate our branding

  • Modify and redistribute website materials

  • Sell or sublicense our original content

  • Use automated methods to extract content in a manner that disrupts the Services

Nothing in these Terms transfers ownership of intellectual-property rights to you.

20. Third-Party Services

Our website may depend on or integrate with third-party services, including:

  • Payment processors

  • Logistics providers

  • Analytics providers

  • Advertising services

  • Hosting providers

  • Ecommerce technology providers

Third-party services may operate according to their own terms and privacy policies.

We are not responsible for independently operated third-party services beyond the extent required by applicable law.

21. External Links

The website may contain links to third-party websites for convenience or functionality.

A link does not necessarily mean that TIXMARIVA™ endorses or controls that third party.

You should review the applicable terms and privacy policies before using an external service or submitting personal information.

22. Customer Feedback

If you voluntarily provide product reviews, suggestions, ideas, comments, or other feedback, you confirm that you have the right to provide that content.

Where legally permitted, you grant us a non-exclusive right to use, reproduce, adapt, or display submitted feedback for legitimate business purposes.

You must not submit content that:

  • Violates another person's intellectual-property rights

  • Contains unlawful material

  • Includes malicious code

  • Is knowingly false or misleading

  • Violates another person's privacy rights

23. User-Submitted Content

If our website allows reviews, comments, photographs, or similar submissions, you remain responsible for the content you provide.

We may remove or restrict content that:

  • Is unlawful

  • Is threatening or abusive

  • Contains spam

  • Infringes third-party rights

  • Contains malicious software

  • Is unrelated to the intended feature

  • Violates these Terms

Moderation decisions do not create an obligation to monitor every submission.

24. Prohibited Conduct

You may not use tixmari.com or our Services to:

  • Violate applicable laws or regulations

  • Commit or facilitate fraud

  • Infringe intellectual-property rights

  • Harass or threaten others

  • Distribute malware or harmful code

  • Attempt unauthorized access to systems or accounts

  • Circumvent website security measures

  • Interfere with website functionality

  • Conduct phishing or impersonation activities

  • Collect personal data unlawfully

  • Send unauthorized spam

  • Manipulate checkout, pricing, promotions, or payment systems

  • Use automated systems in a manner that materially disrupts our Services

We may restrict access when necessary to address suspected misuse.

25. Fraud Prevention

We reserve the right to review transactions that appear suspicious, unusual, unauthorized, or potentially fraudulent.

This may include orders involving:

  • Unusual purchase volumes

  • Repeated failed payment attempts

  • Conflicting billing and transaction information

  • Suspected identity misuse

  • Unauthorized payment methods

Where reasonably necessary, fulfillment may be delayed while an order is reviewed.

26. Errors, Inaccuracies, and Updates

Information on the website may occasionally contain:

  • Typographical errors

  • Pricing mistakes

  • Inaccurate availability information

  • Incomplete descriptions

  • Outdated promotional details

Where legally permitted, we may correct such information and update affected website content.

Where a material correction affects an existing order, we will take reasonable steps to inform the customer where appropriate.

27. Website Availability

We aim to maintain reliable access to tixmari.com, but uninterrupted availability cannot be guaranteed.

The website may occasionally be unavailable because of:

  • Maintenance

  • Technical problems

  • Hosting interruptions

  • Security incidents

  • Software updates

  • Events outside our reasonable control

We may modify or discontinue website features where reasonably necessary.

28. Disclaimer of Warranties

To the maximum extent permitted by applicable law, the website and its digital functionality are provided on an “as available” basis.

We do not guarantee that:

  • Website access will always be uninterrupted

  • Every technical error will immediately be corrected

  • Every browser or device will display the website identically

This section does not exclude any legally required warranty, guarantee, or consumer right relating to products purchased from us.

29. Limitation of Liability

To the maximum extent permitted by applicable law, TIXMARIVA™ and Shenzhen Heliang Network Technology Co., Ltd. will not be liable for indirect, incidental, special, or consequential losses arising solely from use of the website where such liability may lawfully be excluded.

Nothing in these Terms limits or excludes liability where doing so would be unlawful.

In particular, nothing in these Terms is intended to exclude liability for matters that cannot legally be excluded under applicable consumer or other mandatory law.

30. Indemnification

To the extent permitted by law, you agree to be responsible for losses or claims resulting directly from your unlawful use of our Services or your material violation of these Terms.

This provision does not impose liability on consumers for matters for which they are not legally responsible.

31. Suspension or Termination

We may suspend or restrict access to some or all Services where reasonably necessary because of:

  • Fraud

  • Security risks

  • Illegal activity

  • Material violations of these Terms

  • Attempts to interfere with website systems

Termination or restriction of website access does not automatically cancel rights or obligations arising from orders already placed.

32. Privacy

Our collection and processing of personal information are described in our Privacy Policy.

Please review that policy to understand:

  • What information we collect

  • How information is used

  • How information may be shared

  • Your available privacy choices and rights

  • How to contact us regarding privacy matters

33. Relationship Between Our Policies

These Terms should be read together with the policies available on tixmari.com, including our:

  • Privacy Policy

  • Shipping Policy

  • Return & Refund Policy

  • Payment Options

  • Contact Us information

Where a specific policy contains additional rules for a particular subject, those specific provisions will apply to that subject together with these Terms.

Mandatory consumer law takes priority where applicable.

34. Governing Law

These Terms and our operation of the Services are governed by applicable laws relevant to Shenzhen Heliang Network Technology Co., Ltd., without limiting any mandatory consumer protections that apply in the customer's country or region.

To the extent legally permitted, disputes that cannot be resolved informally may be submitted to a court of competent jurisdiction associated with our legal business location.

Consumers retain any jurisdictional rights that cannot legally be waived under applicable law.

35. Dispute Resolution

If you have a concern regarding an order or our Services, we encourage you to contact us first so that we have an opportunity to review the matter.

You can contact us at:

service@tixmari.com

Nothing in this section prevents either party from exercising rights or remedies available under applicable law.

36. Severability

If any provision of these Terms is determined to be invalid, unlawful, or unenforceable, that provision will be enforced to the maximum extent legally permitted or separated where necessary.

The remaining provisions will continue to apply.

37. No Waiver

If we do not immediately enforce a provision of these Terms, that does not mean we permanently waive the right to enforce it later.

Any waiver must be interpreted only to the extent expressly given.

38. Changes to These Terms

We may revise these Terms periodically to reflect changes involving:

  • Our business operations

  • Website functionality

  • Products or Services

  • Legal requirements

  • Security practices

  • Related policies

The latest version will be published on this page together with an updated revision date.

Changes will apply prospectively as required by applicable law.

39. Contact Information

Questions regarding these Terms of Service may be directed to:

Brand Name: TIXMARIVA™
Website: tixmari.com
Legal Company Name: Shenzhen Heliang Network Technology Co., Ltd.
Owner: Zheng Yu
Business Address: Room 307, Building D, Yangma Comprehensive Market, Yangmei Community, Bantian Subdistrict, Longgang District, Shenzhen, China
Phone: +86 13554901065
Email: service@tixmari.com

For order-related questions, please include your order number whenever possible.

Last Updated: September 24, 2026