Last Updated: September 24, 2026
Welcome to TIXMARIVA™.
These Terms & Conditions apply to purchases, checkout activity, customer support interactions, and other transaction-related services made available through morzeliva.com.
The website is operated by Chengdu Qingxing Technology Development Co., Ltd. under the TIXMARIVA™ brand.
For the purposes of these Terms, “TIXMARIVA™,” “we,” “us,” and “our” refer to Chengdu Qingxing Technology Development Co., Ltd. “You” and “your” refer to the customer, purchaser, or website user.
By placing an order through morzeliva.com, you acknowledge that you have reviewed and agree to these Terms & Conditions together with the policies published on our website.
If you do not agree with these Terms, please do not complete a purchase through our store.
1. Business Details
TIXMARIVA™ operates under the following business information:
Brand / Trademark: TIXMARIVA™
Primary Domain: morzeliva.com
Legal Company Name: Chengdu Qingxing Technology Development Co., Ltd.
Owner: Li Yipeng
Business Address: Room 5, 10th Floor, Building 1, No. 3069, Section 1, South Zizhou Avenue, Wan'an Subdistrict, Tianfu New Area, China (Sichuan) Pilot Free Trade Zone, Chengdu, Sichuan, China
Customer Support Email: service@morzeliva.com
Customer Service Phone: +86 13554901065
Chengdu Qingxing Technology Development Co., Ltd. is responsible for the operation of morzeliva.com and for customer support relating to orders placed through the website.
2. Eligibility to Place an Order
By placing an order through our website, you confirm that:
You are legally capable of entering into a purchase transaction
The information you provide is accurate and current
You are authorized to use the selected payment method
Your purchase is permitted under applicable law
You have obtained any parental or guardian authorization required in your jurisdiction
We may refuse or cancel an order where the transaction appears unlawful, fraudulent, or otherwise inconsistent with these Terms.
3. Product Information
We make reasonable efforts to provide clear product information.
Product pages may contain details such as:
Product name
Images
Size or dimensions
Materials
Color
Variations
Features
Availability
Price
Actual appearance may vary slightly because of:
Screen settings
Lighting
Photography
Device display differences
Manufacturing tolerances
Natural or material variation
Minor differences that do not materially affect the product's intended use do not necessarily indicate a defect.
4. Availability of Products
All products are offered subject to availability.
We may update, replace, limit, or discontinue products when reasonably necessary.
This may include changes to:
Inventory
Variants
Product specifications
Packaging
Available quantities
Product listings
If a purchased item becomes unavailable before fulfillment, we may contact you and provide an appropriate remedy, including cancellation and refund of the affected item where necessary.
5. Product Pricing
Product prices may change periodically.
The applicable price for an order is generally the price shown during checkout at the time you submit the purchase.
Your checkout total may include:
Product price
Shipping charges
Applicable discounts
Taxes collected by us where required
Other disclosed charges
We may correct obvious pricing, calculation, or technical errors where permitted by law.
6. Currency
The currency applicable to your purchase will be displayed during checkout.
Where your payment method uses another currency, your financial institution may apply:
Currency conversion
Foreign transaction charges
International processing fees
Exchange-rate adjustments
Such fees are determined by the applicable bank, card issuer, or payment provider and are outside our direct control.
7. Placing an Order
Submitting an order through morzeliva.com constitutes a request to purchase the products selected at checkout.
Before placing the order, please carefully review:
Product selection
Variant or option
Quantity
Shipping address
Billing details
Shipping charge
Promotional discounts
Total payable amount
Payment method
You are responsible for checking that the information submitted is accurate.
8. Order Confirmation
After checkout is completed successfully, you should generally receive an order confirmation.
The confirmation may contain:
Order number
Purchased items
Order total
Shipping details
Customer information
An automated confirmation indicates that the order request was received.
It does not prevent us from completing reasonable:
Payment verification
Fraud-prevention checks
Inventory confirmation
Fulfillment review
9. Order Acceptance and Rejection
We may refuse, delay, or cancel an order where reasonably necessary and legally permitted.
Reasons may include:
Failed payment authorization
Suspected fraud
Product unavailability
Shipping restrictions
Incorrect customer information
Obvious pricing errors
Technical errors
Legal or regulatory restrictions
Material violation of these Terms
If payment has already been collected for an order that we cancel, the applicable amount will be refunded.
10. Changes to an Order
If you need to change an order, contact us as soon as possible at:
service@morzeliva.com
Requested changes may include:
Product
Variant
Quantity
Delivery information
Other order details
We will make reasonable efforts to accommodate your request.
However, once fulfillment, packing, or shipment has progressed, changes may no longer be possible.
11. Order Cancellation
Cancellation requests should be submitted as soon as possible.
We will attempt to cancel the order where fulfillment has not progressed too far.
Once an order has been:
Processed
Packed
Assigned for shipment
Handed to a carrier
cancellation may no longer be available.
In that situation, you may need to follow our Return & Refund Policy after delivery.
Any mandatory statutory cancellation rights remain unaffected.
12. Available Payment Methods
The payment methods currently available will be displayed during checkout.
Depending on the transaction, these may include:
Eligible credit cards
Eligible debit cards
PayPal
Other payment options offered by the checkout provider
Availability may vary based on:
Customer location
Payment processor
Card issuer
Currency
Transaction eligibility
The methods displayed at checkout represent the payment options available for that order.
13. Payment Authorization
Orders may proceed only after the applicable payment has been authorized or otherwise confirmed.
A payment attempt may fail because of:
Incorrect card or account details
Insufficient funds
Billing-address mismatch
Bank restrictions
Fraud checks
Cross-border transaction restrictions
Payment-provider verification
If payment is declined, please verify your information or contact your financial institution.
14. Payment Security
Payments are handled using applicable third-party payment processors and secure checkout systems.
Payment providers may use:
Encryption
Authentication
Fraud-prevention systems
Authorization tools
Other security measures
TIXMARIVA™ does not request customers to send full card numbers, card security codes, bank passwords, or similar sensitive credentials by ordinary email.
Additional information is available in our Payment Options policy.
15. Order Processing
Most orders require approximately:
2–5 business days
for processing before shipment.
Processing may include:
Order review
Inventory confirmation
Product preparation
Quality checks
Packing
Carrier handover
During unusually busy periods, processing may take somewhat longer.
Processing time is separate from carrier transit time.
16. Shipping Charges
Shipping charges, where applicable, will be displayed during checkout before payment is completed.
Shipping costs may vary according to:
Destination
Order size
Product
Shipping service
Fulfillment location
Promotional offers
The shipping amount shown at checkout is the amount applicable to that transaction.
17. Estimated Delivery
Typical estimated transit periods after dispatch are:
United States: 8–14 business days
Canada: 10–16 business days
United Kingdom: 10–16 business days
Australia: 10–16 business days
Other International Destinations: 14–21 business days
These estimates do not include the normal 2–5 business day processing period.
Estimated delivery windows are not guaranteed unless specifically identified as guaranteed.
18. Delivery Delays
Shipments may occasionally be delayed by circumstances outside our reasonable control.
Examples include:
Carrier congestion
Customs processing
Severe weather
Public holidays
Transportation disruption
Remote-area delivery
Local postal delays
Government inspections
Incorrect address information
We will provide reasonable assistance where possible, but we cannot control third-party carrier or customs processing times.
19. Tracking Information
Where tracking is available, shipment details will normally be provided after dispatch.
Carrier tracking systems may take approximately:
1–3 business days
to display the first meaningful update.
Temporary gaps in tracking information do not necessarily mean that the parcel has been lost.
20. International Shipments
International orders may be subject to:
Customs duties
Import taxes
Brokerage charges
Government assessments
Other destination-country fees
Unless expressly collected by us during checkout, such charges may be payable separately by the customer or recipient.
TIXMARIVA™ does not control or determine fees imposed by customs authorities.
21. Split Shipments
TIXMARIVA™ may use different fulfillment locations.
As a result, one order may occasionally be shipped in more than one package.
Separate packages may:
Have different tracking numbers
Leave from different facilities
Arrive on different dates
Use different carriers
You will not be charged additional shipping solely because we choose to split an order after purchase unless such charges were clearly disclosed beforehand.
22. Return Window
Eligible items may generally be returned within:
30 days after delivery
subject to the requirements set out in our Return & Refund Policy.
A standard eligible return should generally be:
Unused
Unworn where applicable
In substantially original condition
Complete with applicable accessories
Returned with original packaging where reasonably possible
Supported by proof of purchase or an identifiable order number
Return eligibility may depend on the nature and condition of the product and applicable consumer law.
23. Return Authorization
You must contact us before sending a product back.
Email: service@morzeliva.com
After reviewing the request, we will provide the appropriate instructions and, where applicable, the authorized return location.
Returns sent without prior authorization may not be accepted or processed.
Do not automatically send products to our registered business address unless customer support specifically confirms that address for your return.
24. Return Shipping Costs
Responsibility for return postage depends on why the item is being returned.
For an eligible change-of-mind return, the customer may be responsible for the return shipping cost unless applicable law requires otherwise.
For a confirmed:
Incorrect product
Damaged item
Defective item
Materially non-conforming item
we will provide an appropriate remedy in accordance with our policy and applicable law.
25. Refunds
Approved refunds are normally issued to the payment method originally used for the order.
After an approved refund is processed, please allow approximately:
up to 10 business days
for the transaction to appear.
Additional time may be required by:
Banks
Card issuers
PayPal
Payment processors
If more than 15 business days have passed after we confirm that an approved refund was processed, contact us at:
service@morzeliva.com
26. Exchanges
Direct exchanges may not be available for every product or destination.
Where direct exchange is unavailable, the standard process may be:
Request authorization for the original return.
Complete the approved return process.
Place a new order for the preferred replacement item.
If the product arrived damaged or incorrect, please contact customer support before purchasing a replacement.
27. Damaged, Defective, or Incorrect Items
Please inspect your order after delivery.
If a product arrives:
Damaged
Defective
Incorrect
Incomplete
Materially different from your order
please contact us promptly.
Where relevant, provide:
Order number
Description of the problem
Product photographs
Packaging photographs
Shipping-label photographs
We will review the information and provide an appropriate solution.
28. Missing Items
If a product appears to be missing, first determine whether the order was divided into multiple shipments.
Separate packages may:
Arrive on different dates
Use different carriers
Have independent tracking numbers
Ship from different fulfillment locations
If all expected packages have arrived and an item is still missing, please contact customer support.
29. Packages Marked as Delivered
If tracking indicates that your shipment was delivered but you cannot find it, please check:
Mailbox
Parcel locker
Porch or safe delivery location
Reception or front desk
Household members
Neighbors where appropriate
You may also contact the carrier.
If the package still cannot be located, contact us with the relevant order and tracking details.
30. Failed or Undeliverable Shipments
Delivery may fail because of:
Incorrect address
Incomplete address
Failed delivery attempts
Failure to collect the parcel
Refusal of delivery
Incomplete customs requirements
If an order is returned because delivery was unsuccessful, the available refund or reshipment options will depend on the circumstances and applicable law.
Additional shipping costs may apply to reshipment where the failed delivery resulted from customer-provided information or failure to collect the package, where legally permitted.
31. Personal Purchases
Products sold through morzeliva.com are generally intended for ordinary customer use unless otherwise agreed in writing.
We may review unusually large, repeated, or suspicious orders where reasonably necessary for:
Fraud prevention
Inventory management
Security
Legal compliance
Operational purposes
32. Intellectual Property
Content made available through morzeliva.com may include:
TIXMARIVA™ branding
Logos
Product photography
Text
Graphics
Illustrations
Page designs
Icons
Videos
Other creative materials
Such content may be owned by, licensed to, or lawfully used by Chengdu Qingxing Technology Development Co., Ltd. or another applicable rights holder.
Content may be protected by copyright, trademark, and other intellectual-property laws.
33. Permitted Website Use
You may access our website for lawful personal shopping and informational purposes.
Unless authorized or otherwise permitted by law, you must not:
Commercially reproduce protected content
Republish substantial parts of our website
Copy our branding in a misleading manner
Create deceptive copies of our store
Remove ownership notices
Impersonate our business
Use protected materials in a way that violates third-party rights
34. Customer Reviews and Submissions
If you submit a product review, photograph, comment, or other content, you confirm that:
You have the right to submit it
It is not knowingly false or deceptive
It does not violate another person's rights
It does not contain unlawful or malicious material
We may moderate, decline, or remove submissions that violate these Terms.
35. Privacy and Personal Information
Personal information is handled in accordance with our Privacy Policy.
That policy explains how information may be:
Collected
Used
Shared
Stored
Protected
Retained
By using our website, you acknowledge the privacy practices described in that policy.
36. Third-Party Providers
Our online store may rely on third parties for services including:
Payment processing
Website hosting
Fulfillment
Shipping
Analytics
Customer service
Fraud prevention
Technical support
These providers may have their own terms, privacy practices, and operating procedures.
37. External Websites
The website may contain links to independent third-party services.
TIXMARIVA™ does not control every external site.
When using a third-party service, its own:
Terms
Privacy policy
Security practices
Content standards
may apply.
38. Website Availability
We make reasonable efforts to keep morzeliva.com operational.
However, temporary interruptions may occur because of:
Maintenance
Software upgrades
Hosting issues
Network disruption
Security incidents
Third-party service failures
Events outside our reasonable control
We do not guarantee uninterrupted access to every function at all times.
39. Website Disclaimer
To the maximum extent permitted by applicable law, the website and its digital features are provided on an “as available” basis.
We do not guarantee that:
Every feature will always be available
Every technical issue will be corrected immediately
All third-party services will remain continuously available
All devices will display the website in exactly the same way
Nothing in this section excludes mandatory consumer rights or legally required warranties.
40. Limitation of Liability
To the maximum extent permitted by applicable law, Chengdu Qingxing Technology Development Co., Ltd. will not be responsible for indirect or consequential loss arising solely from the use of the website where such liability may lawfully be excluded.
Nothing in these Terms excludes or limits liability that cannot legally be excluded.
Nothing in these Terms removes mandatory consumer rights relating to defective, incorrect, or non-conforming goods.
41. Events Beyond Our Control
We are not responsible for delay caused by circumstances outside our reasonable control.
Such circumstances may include:
Natural disasters
Severe weather
War
Civil unrest
Government restrictions
Public-health emergencies
Carrier disruption
Labor disputes
Utility failures
Telecommunications outages
We will make reasonable efforts to resume affected operations when circumstances allow.
Mandatory customer rights remain unaffected.
42. Consumer Rights
These Terms do not remove or reduce mandatory consumer protections.
Depending on your location, you may have statutory rights concerning:
Product conformity
Defects
Repairs
Replacement
Refunds
Delivery
Cancellation
Withdrawal
Where mandatory law provides stronger protection than these Terms, that legal protection will apply.
43. European Union and EEA Consumers
Consumers located in the European Union or another jurisdiction providing equivalent statutory rights may have additional protection for distance purchases.
This may include a 14-day statutory withdrawal period for eligible purchases, subject to applicable conditions and legal exceptions.
Such statutory rights apply independently of our general 30-day return period where applicable.
44. Governing Law
These Terms are governed by laws applicable to Chengdu Qingxing Technology Development Co., Ltd., subject to mandatory consumer protections available in the customer's country or region.
To the extent legally permitted, disputes relating to our business operations may be submitted to a competent court in:
Chengdu, Sichuan, China
Nothing in this clause deprives consumers of mandatory legal or jurisdictional rights that cannot legally be waived.
45. Resolving Disputes
If you have a problem relating to:
An order
Payment
Shipment
Product
Return
Refund
we encourage you to contact us first so we have an opportunity to review the matter.
Email: service@morzeliva.com
If an issue cannot be resolved directly, either party may pursue available remedies under applicable law.
46. Updates to These Terms
We may revise these Terms when reasonably necessary to reflect changes to:
Store operations
Product offerings
Payment procedures
Shipping arrangements
Policies
Technology
Legal requirements
When an updated version is published, the Last Updated date will be revised.
Changes apply prospectively to the extent required by applicable law.
47. Severability
If any part of these Terms is determined to be invalid or unenforceable, that provision will be limited or severed to the minimum extent necessary.
The remaining provisions will continue to apply.
48. No Waiver
If we do not immediately enforce a provision of these Terms, this does not mean that we permanently waive our right to enforce that provision later.
A waiver applies only to the specific circumstance for which it is given.
49. Entire Agreement
These Terms & Conditions should be read together with the policies published on morzeliva.com, including:
Terms of Service
Terms of Use
Privacy Policy
Payment Options
Shipping Policy
Return & Refund Policy
FAQ
Contact Us
Together, these documents govern the applicable use of our store and purchases made through it.
If mandatory law conflicts with a provision of these Terms, mandatory law will prevail.
50. Contact Information
For questions regarding these Terms & Conditions, orders, or related store policies, please contact us.
Brand / Trademark: TIXMARIVA™
Primary Website: morzeliva.com
Owned and Operated by: Chengdu Qingxing Technology Development Co., Ltd.
Owner: Li Yipeng
Business Address: Room 5, 10th Floor, Building 1, No. 3069, Section 1, South Zizhou Avenue, Wan'an Subdistrict, Tianfu New Area, China (Sichuan) Pilot Free Trade Zone, Chengdu, Sichuan, China
Customer Support Email: service@morzeliva.com
Customer Service Phone: +86 13554901065
When contacting us about an existing order, please include your order number whenever possible.
Last Updated: September 24, 2026