**Last Updated: September 24, 2026**
At **TIXMARIVA™**, we work to make order fulfillment clear, reliable, and easy to understand.
This Shipping Policy explains how orders placed through **morzeliva.com** are processed, dispatched, tracked, and delivered. It also outlines how international shipments, customs charges, delivery delays, and shipping-related issues are handled.
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## 1. How We Fulfill Orders
TIXMARIVA™ works with different fulfillment facilities and logistics partners to serve customers in multiple regions.
Depending on the product, stock availability, and delivery destination, your order may be dispatched from:
- A regional fulfillment center
- A contracted warehouse
- A manufacturing or distribution facility
- Another approved logistics location
As a result, items from the same order may occasionally be shipped separately.
If your order is divided into multiple shipments, you may receive more than one tracking number or delivery notification.
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## 2. Order Processing Time
Most orders require **2–5 business days** to be reviewed, prepared, checked, packed, and transferred to the shipping carrier.
Business days generally exclude weekends and public holidays.
During periods of unusually high order volume, major promotions, seasonal sales, or holidays, processing may take slightly longer than usual.
Processing time is separate from the estimated transit time after an order has shipped.
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## 3. Shipping Charges
Any applicable shipping fee will be displayed during checkout before you complete your purchase.
Shipping costs may vary depending on factors such as:
- Delivery destination
- Product type
- Order size or weight
- Available shipping method
- Promotional shipping offers
- Fulfillment location
The total amount payable, including any shipping charge collected by us, will be shown before the order is confirmed.
We do not recommend relying on shipping prices displayed outside the final checkout page, as rates may change.
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## 4. Estimated Delivery Times
After an order has completed processing and has been handed to the carrier, estimated transit times are generally:
| Destination | Estimated Transit Time |
| -------------------------------- | ---------------------- |
| United States | 8–14 business days |
| Canada | 10–16 business days |
| United Kingdom | 10–16 business days |
| Australia | 10–16 business days |
| Other International Destinations | 14–21 business days |
These estimates begin **after dispatch** and do not include the 2–5 business day order-processing period.
Delivery times are estimates rather than guaranteed arrival dates unless a specific guaranteed shipping service is expressly stated at checkout.
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## 5. Factors That May Affect Delivery
Although we aim to deliver orders within the estimated timeframe, circumstances outside our reasonable control may cause delays.
Examples include:
- Customs inspections
- Carrier congestion
- Severe weather
- Public holidays
- Transportation disruptions
- Remote-area delivery
- Incorrect or incomplete delivery information
- Local postal delays
- Security inspections
- High-volume seasonal periods
TIXMARIVA™ cannot guarantee exact delivery dates where delays are caused by carriers, customs authorities, government agencies, weather conditions, or other external events.
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## 6. Order Tracking
Once an eligible order has been dispatched, tracking information will normally be sent to the email address provided during checkout.
Tracking information may include:
- Tracking number
- Carrier information
- Shipment status
- Estimated delivery updates
Please allow approximately **1–3 business days** after dispatch for tracking information to become fully active in the carrier's system.
A temporary lack of tracking updates does not necessarily mean the shipment has stopped moving.
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## 7. Multiple Packages
Because TIXMARIVA™ may use different fulfillment locations, one order may occasionally arrive in multiple packages.
This can happen when:
- Products are stored at different warehouses
- Different items require separate shipping methods
- Inventory is available from different fulfillment regions
- Certain items require individual packaging
You will not be charged an additional shipping fee solely because we choose to split an order after purchase, unless a separate charge was clearly disclosed and accepted at checkout.
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## 8. International Orders, Customs, and Taxes
International shipments may be subject to customs clearance, import duties, taxes, brokerage charges, or other government-imposed fees.
Unless explicitly collected by TIXMARIVA™ during checkout, these charges are generally:
- Determined by the destination country
- Assessed by customs or local authorities
- Separate from the product and shipping charges paid to us
- The responsibility of the recipient where required by applicable law
Customs rules vary significantly between countries.
We recommend checking local import requirements before placing an international order if you are unsure whether additional charges may apply.
TIXMARIVA™ does not control customs assessments and cannot predict the amount of duties, taxes, or other import-related charges.
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## 9. Customs Delays
International shipments may occasionally be held for inspection or clearance.
Customs processing times are controlled by the relevant authorities and may vary depending on:
- Country
- Shipment contents
- Declared value
- Local import regulations
- Documentation requirements
- Seasonal processing volume
A customs delay does not necessarily indicate that the package is lost.
We will provide available shipment information where reasonably possible, but we cannot control or accelerate government customs procedures.
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## 10. Shipping Address Accuracy
Customers are responsible for providing a complete and accurate shipping address at checkout.
Please review your:
- Recipient name
- Street address
- Apartment or unit number
- City
- State, province, or region
- Postal or ZIP code
- Country
- Contact telephone number
TIXMARIVA™ is not responsible for delays or failed delivery caused by incorrect, incomplete, or outdated information supplied by the customer, except where required by applicable law.
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## 11. Address Changes and Order Cancellations
If you need to change your shipping information or request cancellation, please contact us as soon as possible at:
[**service@morzeliva.com**](mailto:service@morzeliva.com)
We will make reasonable efforts to accommodate the request before fulfillment is completed.
However, once an order has entered advanced processing, been packed, or been handed to the carrier, we may no longer be able to:
- Change the shipping address
- Modify the order
- Cancel the shipment
If an order has already shipped, the applicable return procedure may need to be followed after delivery.
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## 12. Damaged Packages
Please inspect your shipment after delivery.
If an item arrives damaged, contact us promptly at:
[**service@morzeliva.com**](mailto:service@morzeliva.com)
Please include:
- Your order number
- A description of the problem
- Clear photographs of the damaged product
- Photographs of the outer packaging
- A photograph of the shipping label where possible
We will review the information and determine an appropriate resolution, which may include replacement, refund, or another remedy as required by the circumstances and applicable law.
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## 13. Lost Shipments
If tracking information indicates that a shipment may be lost in transit, please contact our customer support team.
We may need to verify the shipment status with the carrier before a resolution can be issued.
If the carrier confirms that the package was lost before delivery, TIXMARIVA™ will review the order and provide an appropriate remedy, such as:
- Replacement shipment
- Refund
- Another agreed resolution
Please note that packages marked as delivered may require additional investigation before they can be treated as lost.
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## 14. Packages Marked as Delivered
If tracking shows that your package was delivered but you cannot locate it, we recommend that you first:
1. Check the delivery location around your property.
2. Ask household members or neighbors whether they accepted the package.
3. Review any carrier delivery notification.
4. Contact the local carrier or delivery office.
If you still cannot locate the shipment, contact us at [**service@morzeliva.com**](mailto:service@morzeliva.com) with your order number and tracking information.
We will assist with available shipping records where reasonably possible.
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## 15. Undeliverable or Returned Packages
A shipment may be returned to the sender for reasons such as:
- Incorrect address
- Incomplete address
- Failed delivery attempts
- Refusal of delivery
- Failure to collect the parcel
- Customs or import-related issues
If a parcel is returned, please contact us so we can review the available options.
Additional shipping costs may apply to reshipment where the failed delivery resulted from incorrect information supplied by the customer or failure to accept or collect the shipment, where permitted by law.
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## 16. Delivery Estimates Are Not Guarantees
Estimated delivery windows are provided to help customers understand typical transit times.
They should not be interpreted as guaranteed delivery dates unless a guaranteed delivery service has been expressly offered and purchased.
TIXMARIVA™ is not responsible for reasonable carrier or customs delays beyond our direct control, subject to any mandatory rights available under applicable consumer law.
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## 17. Customer Support
For questions about processing, shipping, tracking, delayed deliveries, or other shipment-related concerns, please contact us.
**Brand Name:** TIXMARIVA™\
**Website:** morzeliva.com\
**Legal Company Name:** Chengdu Qingxing Technology Development Co., Ltd.\
**Owner:** Li Yipeng\
**Business Address:** Room 5, 10th Floor, Building 1, No. 3069, Section 1, South Zizhou Avenue, Wan'an Subdistrict, Tianfu New Area, China (Sichuan) Pilot Free Trade Zone, Chengdu, Sichuan, China\
**Phone:** +86 13554901065\
**Email:** [service@morzeliva.com](mailto:service@morzeliva.com)
When contacting us about an existing shipment, please include your **order number** whenever possible so we can locate the relevant records more efficiently.
Thank you for shopping with **TIXMARIVA™**. We are committed to providing clear shipping information and reasonable support throughout the delivery process.
**Last Updated: September 24, 2026**